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Payment routes include card, Apple Pay, Souqly Wallet and cash on delivery. Refunds follow the original payment route and the applicable return policy.

Start with the latest recorded delivery state. Support reviews the promised time and applicable delivery policy before promising an outcome.

General goods can be returned within 14 days when unused and in original packaging. Eligible fashion must be unworn with tags attached. Factory-sealed electronics have a seven-day window; opened devices follow exchange or warranty inspection. Hygiene exclusions apply.

Card and Apple Pay refunds return to the original card. Wallet payments return to the wallet. Cash-on-delivery refunds use Souqly Wallet or a verified bank transfer, never a card. A preview is not a completed refund.

Support checks the promised time, service tier and documented exceptions before applying the delivery policy. Report damaged or spoiled perishables within 24 hours of delivery and include photo evidence.