Refund routes
Card and Apple Pay refunds return to the original card. Wallet payments return to the wallet. Cash-on-delivery refunds use Souqly Wallet or a verified bank transfer, never a card. A preview is not a completed refund.
Before you decide
Useful finds from independent marketplace sellers, with delivery and return guidance in one place.
Devices, accessories and fashion with category-specific return conditions.
Follow seller preparation, delivery attempts and order status before choosing a next step.
Journal
A good marketplace purchase starts here
Read the seller's listing, dimensions and category conditions together. Keep the order reference and use the recorded delivery stage when contacting support. Separate parcels may have different seller or courier progress.
Keep your return options open
Check the category before opening packaging. General goods, fashion and sealed electronics follow different conditions. Keep tags, accessories and packaging together, and document a concern before returning the item.
Changing a delivery plan
Read the latest courier status before requesting a change. A new address or slot is a request until recorded as accepted. Keep building and access directions clear without putting sensitive information in a public note.
Where does a refund go?
The payment method determines the route. Card refunds return to the original card; wallet payments return to the wallet. Cash-on-delivery follows the permitted wallet or verified bank route. A preview is not a completed refund.